Donation Return / Refund Policy


1. General Overview

ASSIST INDIA is committed to transparency, accountability, and ensuring a positive experience for our donors. While donations made to ASSIST INDIA are generally non-refundable, we understand that exceptional circumstances may arise. This Donation Return Policy outlines the guidelines for requesting a return of a donation.

2. Non-Refundable Contributions

All donations made to ASSIST INDIA are considered final and non-refundable unless otherwise stated explicitly by our organization. We encourage donors to carefully consider their donation amount and ensure it aligns with their philanthropic goals.

3. Exceptional Circumstances

In certain exceptional circumstances, ASSIST INDIA may consider requests for donation returns. Examples of exceptional circumstances include:

Processing Errors: If a donor experiences an error during the donation process, resulting in duplicate transactions or incorrect amounts.

Unauthorized Transactions: In the event of an unauthorized transaction or fraudulent activity, we will investigate and may consider a return. 

4. How to Request a Donation Return

To initiate a donation return request, donors must:

Contact our Donor Services team via contact email.

Provide the donation details, including the transaction ID, date, and amount.

Clearly state the reason for the return and provide any supporting documentation.

5. Donation Return Review Process

All donation return requests will be reviewed by  ASSIST INDIA’s Donor Services team. The review process may include verification of the reported issue, communication with the donor, and investigation into the circumstances surrounding the request.

6. Decision and Notification

Upon completing the review, ASSIST INDIA will make a determination regarding the donation return request. The donor will be notified of the decision in a timely manner. If the return is approved, the refunded amount will be processed using the original payment method.

7. Contact Information

For any questions or concerns regarding our Donation Return Policy, please contact our Donor Services team at [info@assist-india.org].

8. Policy Changes

ASSIST INDIA reserves the right to modify or update this Donation Return Policy at any time. Changes will be effective upon posting on our website.